Rug Warranty Policy

Thank you for choosing a rug from California Design Living. We take great pride in crafting high-quality, durable, and exquisite rugs that enhance your living spaces. To demonstrate our commitment to the longevity and satisfaction of our customers, we offer the following Rug Warranty Policy:

Limited Warranty

California Design Living offers a limited warranty on all rugs purchased from our brand. This warranty covers manufacturing defects and workmanship issues under normal use and care conditions. The warranty terms and coverage may vary depending on the specific rug collection and product type.

Warranty Period

The warranty period begins on the date of purchase and varies depending on the specific rug collection and product type. Please refer to the warranty certificate provided with your rug or contact our Customer Support Team for detailed information regarding the warranty period for your specific rug.

Warranty Coverage

• Manufacturing Defects:Our warranty covers manufacturing defects that affect the rug’s structural integrity and appearance. This includes issues such as:
  • Irregularities in weaving or stitching.
  • Delamination (separation of rug layers).
  • Problems related to dyeing or colorfastness.
• Workmanship Issues:We guarantee that our rugs are crafted with the utmost care and attention to detail. Our warranty covers workmanship issues, ensuring that the rug meets our quality standards.

Warranty Exclusions

The following conditions and circumstances are not covered by our warranty:

• Normal Wear and Tear:Over time, all rugs will experience normal wear and tear. This includes minor changes in appearance, softening of fibers, or slight color variations, which are considered natural and are not covered.
• Improper Care:Damage or defects resulting from improper care, maintenance, cleaning, or use of inappropriate cleaning agents are not covered. Please follow our care and maintenance guidelines to ensure the longevity of your rug.
• Accidents and Mishaps:Damage caused by accidents, spills, pet incidents, burns, cuts, or any intentional or accidental damage is not covered.

Warranty Claims

If you believe your rug qualifies for a warranty claim under the terms of this policy, please follow these steps:

1. Contact Us:Notify our Customer Support Team at [email protected] within the warranty period. Provide your purchase receipt and details of the issue.
2. Assessment:Our team will assess the issue and may request additional information or images to validate the claim.
3. Resolution:If your claim is validated, we will provide one of the following solutions at our discretion:

• Repair of the rug.
• Replacement of the rug with a comparable product, if the original product is no longer available.
• A refund for the purchase price of the rug.

Customer Responsibilities

To maintain the validity of the warranty, customers are responsible for:

• Proper care and maintenance of the rug, as outlined in our care guidelines.
• Providing proof of purchase when making a warranty claim.

Conclusion

At California Design Living, we are committed to delivering rugs of exceptional quality and craftsmanship. Our Rug Warranty Policy is a testament to our dedication to your satisfaction and the longevity of our products. If you have any questions or wish to make a warranty claim, please contact our Customer Support Team for assistance.